Privacy Policy
Last updated: October 20, 2024
1. Information We Collect
We collect personal information that you provide to us, such as your name, email address, and billing information, when you sign up for our services or contact us. We also collect information about your use of our services. As a HIPAA-compliant service, we implement comprehensive security measures to protect all patient health information (PHI) in accordance with federal regulations.
2. How We Use Your Information
We use the information we collect to provide and improve our services, communicate with you, and personalize your experience. We may also use the information for research and analytics purposes to better understand how our services are used and to develop new features and improvements. Patient data is used solely for the purpose of providing medical coding services and is not used for any other purpose without your explicit consent.
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information or patient data to third parties without your consent, except as described in this Privacy Policy. We may share your information with trusted third-party service providers who assist us in operating our services, conducting our business, or providing services to you, such as payment processing and customer support. These service providers are obligated to maintain the confidentiality and security of the information and are prohibited from using it for any other purpose.
4. Data Security and Personally Identifiable Information (PII)
Backwork is fully HIPAA compliant and implements comprehensive security measures to protect all patient health information (PHI). Our platform uses industry-standard encryption, access controls, and audit logging to safeguard sensitive data. We maintain strict data handling procedures and business associate agreements (BAAs) in accordance with HIPAA requirements. All data transmitted to and stored on our platform is protected according to HIPAA Security Rule standards.
5. Data Retention
We will retain your personal information and patient data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it in accordance with applicable laws and regulations.
6. Your Rights
You have the right to access, correct, or delete your personal information and patient data that we hold, subject to certain limitations under applicable law. You may also have the right to object to or restrict the processing of your information. To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of the Privacy Policy. It is your responsibility to review the Privacy Policy periodically for any changes.
8. Contact Us
If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information and patient data, please contact us at support@backworkai.com.